How voice is billed
Metered voice usage draws down your tenant’s shared USD credit pool, alongside pooled model requests and other metered services. Recurring subscriptions, including managed hosting and phone-number rental, are separate charges. See core concepts for how the pool works.
What draws on the pool
Section titled “What draws on the pool”- Text-to-speech. Turning an agent’s words into audio is metered by the amount of text spoken.
- Speech-to-text. Transcribing what a caller says.
- Calls and messages. Per-minute charges for calls and per-message charges for texts and WhatsApp are usage charges. Phone-number rental is recurring. See Phone & SMS.
You don’t pre-buy voice separately or manage a voice-specific balance — as an agent talks, listens, or takes a call, the cost is deducted from the shared pool.
Keeping the pool funded
Section titled “Keeping the pool funded”Voice usage is checked against your available balance. If the pool is empty, new voice usage is declined until it’s topped up — so keeping a balance (or enabling auto-recharge) keeps your agents reachable. You can manage your balance and auto-recharge from the dashboard.
Current rates for text-to-speech, speech-to-text, phone numbers, and per-call and per-message usage are on the pricing page.